Senior IT Administrator

Nov 18, 2020 4:11:29 PM

Location: Oxford

Job Type: Full-time, Permanent

Salary: £32,000 - £35,000


About Ultromics

Ultromics is a global health technology firm which provides autonomous echocardiography analysis through innovative AI solutions empowering physicians to make fast, accurate decisions when diagnosing cardiovascular disease.

Job Purpose

Highly experienced IT Administrator required to join our Operation team to provide IT support to colleagues and clients. Candidates should have a mix of technical and customer service skills, be passionate about technology and helping people. We support Macs and PCs, printers and network hardware. Liaising with external IT support to resolve internal and client IT issues. Knowledge of a clinical service environment would be an advantage.

Key Duties and Responsibilities  

  • 1st, 2nd & 3rd line service desk escalations through tickets, phone, instant message etc.
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of new starter process
  • Procure software and hardware via company procurement processes.
  • Develop and evolve processes to improve department efficiency
  • Carry out regular audits of processes to look for developments/improvements
  • Carry out/assist with audits for ISMS/Cyber Essentials/ISO27001
  • Support of clinical diagnosis environment to end users/operators  
  • Liaise with internal development team and external support to resolve client issues 
  • Support audio and video equipment in conference rooms 
  • Monitor and manage internal assets to ensure accurate inventory records
  • Support the Information Security with information security implementation 
  • Mentor other team members to share knowledge/increase skillset across the team 
  • Follow good information governance practice throughout this job role and ensure compliance with Ultromics' information security and data protection policies in all applicable assigned tasks
  • This list of duties is not exhaustive, and the post holder may be asked to carry out other duties through discussion with their line manager. 

Person Specification 



  • GCSE English and Maths grade C or above


  • Microsoft qualifications (MCSA/MCSE or equivalent experience) 

Skills and abilities


  • Clear written and verbal communication
  • Ability to multitask
  • Manage multiple conflicting priorities
  • Ability to work on own or member of a team
  • Organised


  • Dealing with suppliers and purchasing
  • Ability to communicate technical information to non-technical users



  • Microsoft desktop operating systems (Win10)
  • Active directory
  • Microsoft Exchange
  • Service Desk ticket management
  • Centralised management of Windows OS
  • Anti-Virus & Anti-Malware software 


  • Teams
  • Zoom
  • Mac OS
  • Deliver User training
  • Mentoring
  • ITIL
  • Cloud file storage
  • ISO27001
  • Cyber Essentials
  • User access control
  • Building access control systems, CCTV, Linux iOS device setup and management, MDM



  • 5+ years’ experience in a similar role
  • Deployment of desktop hardware and software
  • Office 365
  • Azure


  • Mac OS
  • Cisco Meraki or equivalent
  • MDM

Personal qualities


  • Honesty/integrity
  • Ability to admit mistakes and learn from them
  • Adaptability - adjusts quickly to changing priorities and conditions. Copes effectively with change
  • Self-motivating/ drive and determination - keeps work rate up unsupervised; finds things to do and keeps going


Our Benefits  

Ultromics is committed to promoting work-life balance and offers a range of benefits to encourage this, including:

  • Flexible working hours between 7am - 7pm
  • Remote working days 
  • Bonus scheme
  • Share option scheme
  • PMI
  • Life assurance
  • Two additional paid Company holidays in December
  • Fitness-incentive benefit (receive £250 back every 6 months for fitness-related activites outside the home)
  • Company-wide events (COVID-permitting)
  • 5% Company pension contribution 
  • Sabbatical policy 
  • Employee referral reward
  • Cyclescheme 



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